A South Carolina airport has been named the best airport in North America by an international organization. Airports Council International (ACI) World, in partnership with travel technology company Amadeus, has revealed the best airports for customer experience worldwide — as chosen by passengers — through its Airport Service Quality (ASQ) Awards.
For the second-straight year, Greenville-Spartanburg International Airport won top honors for North America. It shared the honor with Gerald R. Ford International Airport in Grand Rapids, Mich.
The awards are based on the most reliable global measurement and benchmarking program for airport customer experience, according to a news release.
ASQ’s approach is anchored in live research conducted through surveys administered directly to travelers at the airport, capturing their satisfaction levels on the very day of travel, the release stated. The ASQ Surveys cover over 30 performance indicators across key elements of the passenger’s airport experience, giving the most complete picture of the passenger experience journey.
The Greenville-Spartanburg International Airport has been consistently praised for its excellent customer service, high-quality facilities, and efficient operations. The airport has focused on creating a positive passenger experience by providing a wide range of amenities, including comfortable seating areas, free Wi-Fi, charging stations, and a variety of dining and retail options.
The airport’s management team has also made significant investments in upgrading and modernizing its facilities and infrastructure. These improvements have helped to streamline the passenger flow, reduce wait times, and enhance overall convenience for travelers.
Winning the ASQ Award for the second year in a row is a testament to Greenville-Spartanburg International Airport’s commitment to delivering exceptional customer service. The airport’s dedication to continuous improvement and focus on meeting passenger needs has earned it a reputation as one of the best airports in North America.
Greenville-Spartanburg International Airport’s success has had a positive impact on the local economy. The airport supports numerous jobs and contributes to the growth of the tourism and hospitality industries in the region. It serves as a major transportation hub, connecting travelers to both domestic and international destinations.
As Greenville-Spartanburg International Airport looks to the future, it remains committed to providing an exceptional travel experience for its passengers. The airport has several ongoing and upcoming projects aimed at further enhancing its facilities and services.
One of the key initiatives is the expansion of the airport’s terminal building to accommodate growing passenger demand. The expansion project will include the addition of more gates, improved security checkpoints, and enhanced baggage handling systems.
The airport is also investing in sustainable infrastructure and renewable energy technologies to reduce its environmental impact. These initiatives align with the airport’s long-term goal of achieving carbon neutrality and becoming a leader in sustainable aviation.
Greenville-Spartanburg International Airport’s recognition as the best airport in North America for the second consecutive year is a significant achievement. The airport’s focus on providing excellent customer service and meeting passenger needs has set it apart from other airports in the region.
The award highlights the airport’s commitment to continuous improvement and its dedication to creating a positive and memorable travel experience. As the airport continues to grow and develop, it is well-positioned to attract more passengers and contribute to the economic growth of the surrounding communities.
