Internet Update: Has Connectivity Returned to Upstate South Carolina?
This week, residents of Anderson, Greenville, and Spartanburg have been anxiously waiting for news on their internet service restoration. After the turmoil brought on by Hurricane Helene and the subsequent damage to the network, Spectrum extended the deadline to restore internet access from October 16 to October 21. Now that this promised day has arrived, the big question on everyone’s mind is: “Is our internet back on yet?”
According to Spectrum’s latest update released at 10 a.m. today, the news is looking optimistic. The statement read, “The vast majority of our customers affected by Hurricane Helene will have their services restored no later than Monday, Oct. 21.” Many residents in both North and South Carolina have seen progress, as repairs have been completed in several areas and teams are working diligently to speed up restoration efforts.
What’s the Status?
So, where do things stand right now? Here are the latest figures regarding those still without service:
- Anderson: 96% of the customers have their service restored, leaving about 1,805 households still offline.
- Greenville: Here, 98% are back online, but 4,463 customers are still waiting for their internet to be restored.
- Spartanburg: This area shows 95% restoration but still has 4,084 customers offline.
When looking at the situation in North Carolina, the overall statistics are showing over 98% have regained access; however, some regions are still experiencing delays. Let’s break it down:
- Buncombe: 88% restored, but 12,303 customers remain disconnected.
- Henderson: 74% are back online, but there are still 1,001 waiting for restoration.
- Mitchell: They’re at 70% restoration, leaving 743 customers without service.
Even though Spectrum estimates that full internet restoration will be achieved by the end of today, there can always be unexpected delays due to current weather conditions and the scope of repairs needed in certain locations.
Need to Report an Outage?
If you’re still grappling with an internet outage and your county isn’t mentioned, you’re encouraged to reach out to Spectrum’s customer service. They’ll be glad to help you report your outage and provide necessary updates on your service status.
Credits for Downtime
In a letter sent out on Friday, Spectrum reassured customers that they won’t need to lift a finger when it comes to compensation for the downtime. Once your service is back, they will automatically apply the appropriate credit to your next bill for the period when your internet was offline. So, no need to worry about missing out on any credits!
For More Information
For those still curious about internet outages specifically in the Upstate area, check out Spectrum’s website for county-specific updates. They provide real-time status updates that can help you understand when you might be back online.
As everyone in the Upstate eagerly awaits a return to seamless internet access, we appreciate the hard work and commitment from Spectrum teams who have been tirelessly working to restore connectivity. Here’s hoping that by the end of today, every household gets reconnected and can enjoy their favorite online activities once more!
